Does it still look brand-new? For some extra inspiration, check out our product research survey template and product feedback survey template. Sometimes you need reassurance your product is headed in the right direction. This will help with new products and features down the road. 10 Best New Product Survey Questions / By: Team Barron / In: B2B Marketing, Blog, Small Business Success Tips So you want to offer a new product, course, service. Relate: The framework for engaging in product testing. Customize the survey with your theme, logo, and design. Survey.io created a litmus test for measuring product/market fit. This is a broad and basic question—but it’s important. Asking this question could unearth aspects of your product that need a bit of fixing up. Try sending a product feedback survey several weeks to months after a purchase to hear about how your product held up. Plus, it can help you with the creation and design of what you’re making—so companies really shouldn’t forget the importance of product research. So plan ahead, find out the key pieces of information you want from your customers, and craft your survey around that plan. Test the concept with the users most likely to use your app. Say you only want to see responses from people who live in a specific geographic region. Just produced your latest handiwork for sale on Etsy or Ebay? While creating a survey, you can also include questions not directly related to customer satisfaction but important to you. For example, people may think a frozen yogurt food truck is an excellent idea in July, but they may not feel the same way come December. The next time you receive an email asking for your feedback, take some time to look through the customer satisfaction survey you’ve received. Here you might find that the product isn’t as intuitive as you thought and this can be new user repellant if they get frustrated. Let’s take a look at some example product survey questions to ask customers about your product: How often do … A marketing research survey can help you make important decisions during the design phase and could make the difference between a good product and an amazing product. What are your buyers pricing sensitivities? If you want to use stars, change it to “How many stars would you give us”, and so on. Assumptions—even educated guesses—leave room for error, a risk you can’t afford to take. Are they happy with the product, unhappy, or worse yet, indifferent? Create & send surveys with the world’s leading online survey software, Empower your organization with our secure survey platform, Bring survey insights into your business apps, Collect survey responses from our global consumer panel, Understand & improve customer experience (NPS®), Understand & increase employee engagement, Get in-the-moment feedback across all digital channels, Create marketing content from customer feedback, Collect, review & manage applications online, Win more business with Customer Powered Data, Build a stronger workforce with Employee Powered Data, Validate business strategy with Market Powered Data, Delight customers & increase loyalty through feedback, Improve your employee experience, engagement & retention, Create winning campaigns, boost ROI & drive growth, Best practices for using surveys & survey data, Our blog about surveys, tips for business, & more, Tutorials & how-to guides for using SurveyMonkey, Send surveys and set up your product for success. You want to know how you stack up. Does it still look brand-new? And finding new people to sell your product to can be difficult, so why not get your existing customers to help you out? Running a survey before launching a product means you get to see what people really want and need. It’s that simple. Asking this question lets you know where you should be focusing your efforts to make your customers as happy as possible. How many days in advance did you find out about this training? Save this question for the end of your survey. Companies often spend a lot of time and put money into a new product, to find that their customers have no use for it. A feedback survey can help pinpoint design flaws and wins to help you improve your product. These questions will give you essential information about the most impactful parts of your business. 20 Customer Survey Questions You Should be Asking When it comes to the questions you should be asking your customers, there are a few basics to include. Does anything seem out of place? Some customer feedback questions you could include in this category are: Which is/are the Now imagine how popular it could be if you focused on that problem as much as the others. But don’t stop there. and features for your new product. Have a great idea for a new product? Successful product strategies start with a survey. Once you’ve gathered your answers and given them a proper read, get back to the people who responded and let them know what the future holds. In the survey itself, you’ll find a range of multiple choice questions which they use for segmenting, along with an open-ended question for customers to provide feedback. A product evaluation survey can inform decision-making with actionable data throughout every step of your product’s life-cycle. This question could even reveal small things that you hadn’t considered that could be implemented relatively quickly. Here are some of the training survey questions you should consider asking (of course, don’t use all of them in a single survey): 1. Before you launch any survey, you need to have a purpose. A short pricing poll will show if your product is priced appropriately for your market or whether it’s time to update your prices. There are lots of ways to run a survey and even more ways to use the information you’ve learned. 2) As gathering user feedback, you’d also better keep your online surveys short. You probably don’t want to include every survey question from the list above. Ask this question in a post-purchase survey to get a better view of the customer’s plans for your product. Customer feedback is a way to gather valuable insights that help you improve your product’s website and the product itself. By combining tested product perception questions with key demographic and characteristic questions, it’s easy to discover key findings about how various constituencies view your product. Use a product satisfaction survey to find out what your clients think about the features your product has, the features they never use, and the features they’d love to see. 1. This will make the following questions even more useful—you can see which products are making people happy, which ones aren’t, and which products your most dedicated customers are using. Nicereply gives you the option to customize survey questions to ask the exact question you have in mind. Access SurveyMonkey’s product templates and certified survey questions to help you create and send surveys with ease. Your customers know better than anyone how useful your product is. What do you like least/most about our website? Whether you’re early on in the planning process or you’re just about to send your product to market, a survey can help you discover whether you have the right target audience and the right features. If not, what type of shipping could we offer to Too much, and you could see a significant drop in customers. Before spending the time and money to make it happen, send a survey and see what others think. You can also poll customers from your retail store to learn whether the new merchandise you are thinking of placing on the shelves will resonate with shoppers. Customer Feedback Survey Questions Customer feedback management has a bad reputation for existing in quantitative scales of 1 to 5 and smiley faces of measurement delivered via cold email. If it’s too expensive, then imagine all the potential sales you’ve lost by just pricing out some of the more value-focused people. Collecting the right type of customer feedback can help you make better decisions when it … So you’ve reached a milestone. Is … How did you hear about us? Whether you’re creating software, apps, or real-life widgets, using one of our product survey samples can get you on your way to being more competitive, improving your product, and creating items your customers will love. Here are questions that can help you use feedback to discover your product/market fit. The example product survey questions can be used to increase customer satisfaction and improve the customer experience. 1. – anything that will help you tailor services to their needs), or whether they used any similar products before. Looking for targeted people to take your survey? Rating scale questions (also called ordinal questions) Rating scale questions offer a range of multiple-choice answers that map onto a numeric scale, such as rating customer support on a scale of 1-5 or stating the likelihood of recommending a product on a scale of 0 to 10 (NPS question).