Nicereply gives you the option to customize survey questions to ask the exact question you have in mind. Also with 10+ user survey templates and tools. This product feedback questionnaire can be customized to your needs. Does it still look brand-new? Understand their challenges to help them get the most value out of your product. The data gathered via this tool helps businesses to improve on new and existing products for the benefit of the consumers. 39. For example: Ask how customers found out about you, what are their characteristics (roles, parental status, etc. This will give you some insight into why people are buying your goods or services, and it may help you identify niche use cases you could leverage further. Important to remember here—if you’re asking your existing customers this question, then you’re only speaking to the people who you know can afford your product. It's best offered as an open-text survey question. How would you feel if you could no longer use our product? So let them know they’ve been heard, and tell them the changes you’ll be making. Imagine if your existing product is being used for something you weren’t aware of. Too much, and you could see a significant drop in customers. It’s that simple. What is more, engaging and usable feedback survey is a way to establish better relation ship with a user. Relate: The framework for engaging in product testing. This customizable Product Evaluation Survey will help you generate and send surveys with ease so you SurveyMonkey Audience is home to millions of qualified respondents who want to share their opinions, so you can have the insights you need to make better product decisions. For example, people may think a frozen yogurt food truck is an excellent idea in July, but they may not feel the same way come December. Maybe a small feature, one you perhaps added as an afterthought, is what’s keeping people with you. Just pick the questions you need to have answered now, and launch another survey down the road if you have more to ask. It can be tempting to focus on With a market research survey, you may find that a small enhancement makes a big difference to a certain set of people…or you may discover the value in entering a market you never thought of before. We’ve made a list of some of our favorite product survey questions to help you conduct product research that’ll make a difference to your company. For some extra inspiration, check out our product research survey template and product feedback survey template. Knowing where in the market your product falls, or at least how your customers see it, can unveil some really useful insights. This is a broad and basic question—but it’s important. Don’t bore your customers with an endless list—if you do, you’ll just end up with rushed answers. Knowing how affordable your product is for your customers is huge. If it’s positive, then you have a huge group of people doing your promoting for you. Let’s take a look at some example product survey questions to ask customers about your product: How would you compare our products to our competitors’? There are lots of ways to run a survey and even more ways to use the information you’ve learned. If not, what type of shipping could we offer to Rating scale questions (also called ordinal questions) Rating scale questions offer a range of multiple-choice answers that map onto a numeric scale, such as rating customer support on a scale of 1-5 or stating the likelihood of recommending a product on a scale of 0 to 10 (NPS question). How did you hear about us? Let’s take a look at some example product survey questions to ask customers about your product: How often do … Assign tasks, then use a product survey to see how easy your application is to use. To help ensure a successful product launch, it’s important that you get feedback from customers.Our expert-certified online product feedback survey can verify that you have the right target audience and features for your new product. Keep an eye out for the things your users aren’tdoing, as well. Sentiments can change over time. Does it still look brand-new? A feedback survey can help pinpoint design flaws and wins to help you improve your product. If you are about to launch a new website send an online product survey to your to your most passionate users to gauge their feedback in the design variations. So plan ahead, find out the key pieces of information you want from your customers, and craft your survey around that plan. You want your readers to have time to think about the product by asking them the previous questions first. Get feedback on your product that’s currently on the market with a basic product survey. What do you like least/most about our website? Need to find out whether demographic fits for the location of your new store or office? This is where interactive prototypes really come in handy, as you can watch users explore around your product as they naturally would. Running a product survey but don't know what to ask? Now you can also use product surveys for an existing product, so you can see how people are enjoying their experience and how the product can be improved. 2) As gathering user feedback, you’d also better keep your online surveys short. So consider simplifying certain parts of the product, or offering video tutorials or helpful hints throughout. Use this free sample survey and collect powerful insights from customers. It’s hard to measure progress without benchmarks. Did you invent a new device you are sure will be the greatest innovation since the telephone? So maximize that. Gauge interest and bounce product ideas off your target customers. Asking this is a great way to find potential new users for your product—maybe even a whole group of people you had never even considered as being your audience. Your customers know better than anyone how useful your product is. A product evaluation survey typically contains questions that bother on different aspects of a product plus the overall user experience. From an insurance agent to dentist, mass manufacturer to online store, there are survey templates that fit your needs. So you’ve reached a milestone. Online surveys show user’s feedback on your products. For the most effective and useful customer feedback survey, you must supply the right questions. Additionally, survey results make it easier for present researchers and future researchers to draw comparisons between data. You probably don’t want to include every survey question from the list above. You’ve validated your product ideas, and you’re moving on to development. User experience survey is undoubtedly essential for companies to find out user’s feedback on a large scale. “Less is more” is the way to go to foster high completion rates for your survey. Building the right products for the right people is critical to your success. Make sure your questions are clearly written and easy to understand. If you want to use a likert scale (e.g 1 to 10) modify the question to “How satisfied are you”. For software and applications, nothing beats usability testing to help you understand how your product is being used. Need to know whether you new mobile app will gain quick adoption or fall to the bottom of the iTunes store or Google Play listings? Well, then it might be time to build some premium features to generate more revenue. Your Net Promoter Score lets you know how your customers are talking about your product to others. Here you might find that the product isn’t as intuitive as you thought and this can be new user repellant if they get frustrated. Understand how to improve your product, and determine if there’s a need to make changes to your pricing. Here are some suggestions on asking user survey questions and how to create a survey: 1) The questions should all be focusing on UX issues. Just produced your latest handiwork for sale on Etsy or Ebay? Filters are a great way to quickly sort through all the information you have and find exactly what you’re looking for. Product survey questions for app feedback After you’ve chosen your survey format, you’ll create your product survey. Looking for targeted people to take your survey? And finding new people to sell your product to can be difficult, so why not get your existing customers to help you out? You can use a survey template or start from scratch with a basic survey using your own customer satisfaction survey questions. Start simple. Be sure to plan ahead and think about what filters you’d like to use when creating your survey questions. Successful product strategies start with a survey. But do you really know what problem is being solved here? If it’s negative, then that makes this whole survey even more important. Which features, if any, do you find the most/least useful? Say you only want to see responses from people who live in a specific geographic region. Use a product satisfaction survey to find out what your clients think about the features your product has, the features they never use, and the features they’d love to see. It is an appropriate question to pose whenever you are considering changing the price of your service or product. If your customers are talking trash about you, or if they’re thinking about leaving you, then you really, really need this feedback. So by asking this as a final question, everyone responding to your survey should have your product, and their experience with it, clear and fresh in their mind. Whether a customer’s feedback for your product or service is positive or not, this type of data collection will likely not give your company the feedback you want. What enhancements do your users want to see, and which features can they live without? If you’re strapped for time, these are the top 10 most important customer feedback questions to include in a survey. What are you trying to solve by using our product? By combining tested product perception questions with key demographic and characteristic questions, it’s easy to discover key findings about how various constituencies view your product.