Privacy Terms, Copyright © 2015 – 2021 Secretlab. Recommended Weight. Under the Secretlab Replacement Program, Secretlab will replace any peeling backrests and/or seat bases on eligible chairs. Built for every size. Click here to contact Secretlab for any business enquiries or support related questions. The replacement parts will also be upholstered in the new PRIME™ 2.0 PU leather - which is crafted after years of extensive R&D to be more durable than the regular PU leather. Replacement Parts. http://secretlab.refr.cc/jaslynz Secretlab TITAN 2020 Series. $25 OFF select* Secretlab 2020 Series PRIME™ 2.0 PU Leather and SoftWeave® Fabric models. Immediately clean up any spills and only sit on your Secretlab chair after you have complelely dried off from your shower. 3-Year Warranty, extendable up to 5 years . I either want my money back and be able to send the chair back or the proper replacement parts for the chair / a new one (where we of course send the old one back) that has a quality you can expect for a price like that. Built for every size. The more spacious cousin of the Secretlab OMEGA, complete with integrated lumbar support. Once you have submitted your request for the replacement parts, our support team will reach out to you with a unique payment link. Do not place your hand or fingers near the recline mechanics. Patent-Pending Secretlab Cold-Cure Foam Mix Available Upholstery 1 PRIME™ 2.0 PU Leather SoftWeave® Fabric Stitching Machine Embroidery Tilt Mechanism Heavy Duty Multi Tilt Multi-Tilt Angle Lock Armrests 4-Directional Full Metal Mechanism Soft PU Coated Always use your chair safely. The more spacious cousin of the Secretlab OMEGA, complete with integrated lumbar support. How long will it take to replace the backrest and seat base? Keep your Secretlab chair in tip-top condition with Secretlab’s Premium Leather Cleaner, specially formulated to thoroughly clean and remove dirt and stains that result from everyday use. Yes, all replacement parts are upholstered in Secretlab PRIME™ 2.0 PU leather. Available Upholstery PRIME™ 2.0 PU Leather NEW SoftWeave® Fabric. Available Upholstery PRIME™ 2.0 PU Leather NEWSoftWeave® FabricNAPA Leather, Available Upholstery PRIME™ 2.0 PU Leather NEWSoftWeave® Fabric, ADC12 Aluminum, industrial plated for extra durability. With Secretlab, they will accept your return within 14 days, however - they have informed me I have to pay to ship the chair back to them. The Titan is (in my opinion) Secretlab’s best gaming chair. NAPA Leather 2020. Spray a small amount onto a clean microfiber cloth and gently wipe clean. NEW 2020. The Secretlab TITAN is renowned for its ample space in addition to customization at the highest level. Secretlab NAPA leather is our most luxurious upholstery offering. Keep away from liquidsAny form of moisture is detrimental to the PU leather. Leave the chair to air dry completely after cleaning. Assembly was simple, and the instructions were as clear as any company could potentially provide. Avoid sitting bare-skinnedThe buildup of body oil and friction from direct contact with your skin affects the pH values and degrades PU leather's protective coating over time, so avoid sitting bare-skinned on your chair. Should you opt for our technician to assist with the replacement, they will disassemble your chair for you and collect the old parts for proper disposal. It contains deodorizing agents, so your chair not only stays clean, but smelling fresh as well. We also share information about your use of our site with our analytics partners. From $749 $949 Available in 1 variant. The chair of champions. The Secretlab TITAN is renowned for its ample space in addition to customization at the highest level. Our replacement parts are made to order and the shipping duration may vary. Our Secretlab Premium Fabric Cleaner is specially designed for our SoftWeave® Fabric series of chairs, formulated to effectively clean and remove dirt & stains that result from everyday wear. SHOP NOW. STAY HOME AND SHOP NOW WITH FREE SHIPPING. If your chair is still covered by warranty, we will provide you with replacement parts if needed. The chair of champions. Secretlab TITAN XL 2020 SERIES. Recommended Height. Are my replacement parts covered under your warranty? We are always available to help! After you've successfully submitted the form, we'll send you an email within 2 to 3 business days to verify the replacement part model that will be sent to you and to make any payment if needed. S-M L XL. If you take good care of it, your chair will continue to look great and work well for many years to come, Cleaning and maintaining your Secretlab chair is quick and easy. You will not have to go without your chair while waiting for the parts to be replaced. 180-208cm. You can then make payment via debit or credit card. 100-180kg. Secretlab Titan. The title won’t do this chair justice. Secretlab has successfully designed a chair that is sleek, sturdy and comfortable, and an all-around great price for such a high-quality product. Should the issue persist, please contact our support team directly at support@secretlab.co. You can find out if your chair is eligible in the table. I can't recommend Secretlab chairs at all and wish to just be done with this hassle. The SecretLab Titan comes in 3 variations of upholstery: PU leather, SoftWeave fabric, and NAPA leather. Join our mailing list for the latest offers and product releases! Secretlab OMEGA. Secretlab TITAN XL 2020 SERIES. Secretlab TITAN 2020 … Every Secretlab chair, no matter how old, is covered by one of our two protection plans — the Secretlab Peel Protection Guarantee and Replacement Program. SoftWeave® Fabric. Use a dry cloth or paper towel to absorb any liquid, and gently wipe down with a microfiber cloth dampened with a little water. Secretlab Warranty. From $359 $440 Available in 31 variants. If you take good care of it, your chair will continue to look great while keeping you comfortable for many years to come. Cyberpunk 2077. 2020. DO NOT rub into the fabric, as this may cause further staining. I have extended the warranty for my Secretlab 2020 Series chair under your Extended Warranty Program. Available Upholstery PRIME™ 2.0 PU Leather NEW SoftWeave® Fabric NAPA Leather. Don't abuse itEven the toughest of chairs won't be able to stand up to rough usage, so keep your chair away from impacts, drops, and sharp objects. does anyone know how long it takes for secretlab to reup on their accesories? Product Features Compare Models Sizing Guide View all 71 variants. NeueChair™ NeueChair™ Silver. Please allow for a longer than usual time for order processing. PRIME™ 2.0 PU Leather. Secretlab™ is a registered trademark of Secretlab SG Pte Ltd. How does the Peel Protection Guarantee complement Secretlab PRIME™ 2.0 PU leather? Full Assembly Video Guide Watch the video. Recommended Height. Available in 37 variants. We apologize for the inconvenience caused. Warranty. Patent-Pending Secretlab Cold-Cure Foam Mix. ¹ Chairs within warranty may still be eligible for FREE replacement. Available Upholstery PRIME™ 2.0 PU Leather NEW SoftWeave® Fabric NAPA Leather. SECRETLAB Secretlab TITAN. If you opted to carry out the replacement yourself, you can reach out to our. Estimated to ship out by 26th May or earlier. The armrests on Secretlab pre-2018 models have large, chamfered edges, instead of the more rounded edges on the 2020 and 2018 Series. The gold standard of gaming chairs. Is your Secretlab 2018 or pre-2018 series chair peeling? ADC12 Aluminum. If your chair does not have a 2020 Series metal badge, examine the shape of the armrests instead. Stay Home Sale Extended Secretlab. RECOMMENDED SIZE. 175-200cm. Do not use the chair with more than one person. Our Secretlab Premium Fabric Cleaner is specially designed for our SoftWeave® Fabric series of chairs, formulated to effectively clean and remove dirt & stains that result from everyday wear. Recommended Size. Upholstery. An error occurred. If you take good care of it, your chair will continue to look great while keeping you comfortable for many years to come Some Secretlab chair variants feature suede accents. Secretlab has successfully designed a chair that is sleek, sturdy and comfortable, and an all-around great price for such a high-quality product. By continuing to use our website, you consent to the automatic collection of your data. Feel incredibly comfortable for long hours with the best gaming chair in the world. View Warranty Statement View Certifications. Do not push down on the backrest when a person is reclined. For dirt and light stains, you can simply wipe the leather clean using a microfiber cloth dampened with a little water. Use this link for $25 off your secret lab purchase in SG! It’s a large chair with a flat, … Can I still have it replaced? comes with up to 5-year Peel Protection Guarantee upon purchase, comes with 2-year Peel Protection Guarantee upon replacement. RECOMMENDED SIZE. SECRETLAB Secretlab TITAN XL. Promptly clean up any spills. Products Info FAQ Peel Protection NEW Contact . All rights reserved. Secretlab PRIME™ PU leather is stain-resistant and easy to clean. Engineered to be 4x more durable than regular PU leather, it is designed to perform in warm, humid climates. PRE-ORDER. Product Features. Please allow for a longer than usual time for order processing. Available in 33 variants. *Excluding: AAPE collection. Join our mailing list for the latest offers and product releases! Foam. No registration is needed. PRIME™ 2.0 PU Leather. Best Secretlab Gaming Chair Accessories Windows Central 2021. Copyright © 2015 – 2021 Secretlab. $100 OFF all Secretlab 2020 Series NAPA models. Constructed only from materials of the highest grade and certified by internationally recognized authorities for both safety and durability, it is engineered to deliver lasting comfort. <130kg. Made from genuine animal hide, it is buttery-soft and exceptionally cool to touch. SG Products Info FAQ Peel Protection NEW Contact Mo Secretlab 2020 Series. Available Upholstery PRIME™ 2.0 PU Leather NEWSoftWeave® FabricNAPA Leather, Available Upholstery PRIME™ 2.0 PU Leather NEWSoftWeave® Fabric, ADC12 Aluminum, industrial plated for extra durability, Cleaning and maintaining your Secretlab chair is quick and easy. Assembly was simple, and the instructions were as clear as any company could potentially provide. Please try again later. Shop from the full range of award-winning Secretlab chairs now. Available Upholstery 1. NEW PRIME™ 2.0 PU Leather 2020. If you own an older model or your chair is no longer under warranty, you are still eligible to purchase a replacement backrest and/or seat base at a highly subsidized price. Link to photo(s) of your chair and portions of the seat base or backrest that are peeling. If you want a different replacement part, you may consider our trade-in option instead. You may opt out at any time. It contains deodorizing agents, so your chair not only stays clean, but smelling fresh as well. Secretlab™ is a registered trademark of Secretlab UK Ltd (CRN 10848310). Arm rests need replacement due to well known issue if the armrest busting at the seem on both sides. Secretlab PRIME™ 2.0 PU leather has gone through a series of rigorous, custom-designed tests that exceed established industry standards. View Product. We are currently experiencing a high volume of orders and shipping may be delayed. Secretlab has successfully designed a chair that is sleek, sturdy and comfortable, and an all-around great price for such a high-quality product. Dear Customer, We are currently experiencing a high volume of orders and shipping may be delayed. Receive a free replacement backrest and/or seat base in PRIME™ 2.0 PU leather, Available for all Secretlab 2020 Series chairs, Receive a replacement backrest and/or seat base in PRIME™ 2.0 PU leather for free or at a heavily subsidized price, Replacement parts are backed by a 2-year Peel Protection Guarantee, 30-min on-site replacement and no hidden costs, Available for Secretlab 2018 or pre-2018 series chairs. Atop that, these replaced parts will now also come with 2-year Peel Protection Guarantee where any replacement required due to the peeling of upholstery will be complimentary. Don't sweat on itConstant exposure to perspiration is harmful to the PU leather’s top coating, so do remove perspiration and dirt by regularly wiping down your chair with a slightly-damp cloth. Secretlab OMEGA 2020 Series. Secretlab PRIME™ 2.0 PU leather has been engineered for lasting durability, but it can still benefit from proper care — keep your chair away from sweat and moisture and wipe up any spills immediately. To find out what our warranty covers, check out our Warranty page. Recommended Weight. Any spills should be promptly blotted up with a dry cloth or paper towel. Price: $399 to $459. C$499. Is the Peel Protection Guarantee the same as your warranty program? Have a question? PRIME™ 2.0 PU Leather. The moving and functional parts of the chair — such as the armrests, tilt mechanism, and hydraulics — should not need much maintenance, as long as they are used in a non-abusive manner. All replacement parts will adhere to your original order and we are unable to switch to a different model, colorway or upholstery. Secretlab™ ist eine eingetragene Marke von Secretlab UK Ltd (CRN 10848310) Sitemap Begriffe Datenschutz. Patent-Pending Secretlab Cold-Cure Foam Mix. For the best results, use a leather cleaning product, such as our own Secretlab Premium Leather Cleaner. Any body know any good alternative replacements for the arms rests, I bought some off amazon but they have 4 holes instead of 3 so only 2 of the holes actually like up. Keep pets awayClaws and teeth can damage PU leather and other soft parts of your chair, so do take extra care around your pets. 2. All rights reserved. Assembly was simple, and the instructions were as clear as any company could potentially provide. A fabric cleaner, like our own Secretlab Premium Fabric Cleaner, may be used to clean stubborn spots. S-M L XL. Select the image that best matches your armrest. The Peel Protection Guarantee is an extension of that and covers the wear-and-tear or peeling of our leatherette upholstery. The latest lineup of Secretlabs' gaming chairs is absolutely stellar and arguably the … Replacement Parts. Do not place all your weight on the backrest only. We are always available to help! Sit in the center of the chair, with your back to the backrest. The chair of champions. Available Upholstery PRIME™ 2.0 PU Leather NEW SoftWeave® Fabric. NeueChair™ Obsidian. Loose particles and dirt can be simply vacuumed up, while any spills should be promptly blotted up with a dry cloth or paper towel. Foam. You can find out more about Secretlab’s warranty terms. They will then install the new replacement parts for you. Secretlab chairs are designed and certified for safety and durability. The Peel Protection Guarantee is an extension of our warranty program and specifically covers the peeling of your leatherette upholstery. Our industry-first Peel Protection Guarantee is a statement of confidence in the quality of our products and materials, so you can sit with an even greater peace of mind knowing we've got you covered in the years ahead. Learn how to assemble your Secretlab chair with this helpful video guide. Click here to contact Secretlab for any business enquiries or support related questions. Cleaning and maintaining your Secretlab chair is quick and easy. You can extend the warranty on all Secretlab 2020 Series chairs to 5 years by joining the, Under the Secretlab Replacement Program, Secretlab will replace any peeling backrests and/or seat bases on eligible chairs. PRIME™ 2.0 PU Leather. User account menu. Secret lab armrest replacement. 2. Give them a Secretlab gift card for them to choose their award-winning sitting experience today. Secretlab chairs are designed and certified for safety and durability. PRIME™ 2.0 PU leather has been engineered to be 4x more durable than regular PU leather and designed to perform in warm, humid climates. SoftWeave® Fabric 2020. View NeueChair Warranty. In the meantime, our operations team is doing all they can to expedite the process. Log In Sign Up. You also have to dismantle the chair which involves purchasing tools you may not have like a … Our warranty program covers all functional parts of the chair. Can I also extend the duration of the Peel Protection Guarantee? i ripped the rubber a bit on my left armrest awhile back and no matter … Press J to jump to the feed. Select chair assembly. The title won’t do this chair justice. In the event that something goes wrong with your chair, please take photos or a short video of the issue, and contact us via our Support Form. NeueChair™. Depending on your chair model and whether or not it is still under warranty, we will provide these replacement parts for free or at a heavily subsidized cost. Secretlab SoftWeave® Fabric, like any other fabric, may become dirty over time. For multiple chair orders, please submit once for each chair to be replaced/traded-in. 100-180kg. Once you've identified your Secretlab chair model and your warranty status, simply fill in this form to apply for your respective protection program. Secretlab PRIME™ 2.0 PU leather was developed specifically to address your concerns about peeling. To give you greater comfort, support, reliability and personalization, the new 2020 Series features multiple improvements that will exceed the expectations of even the most discerning. Spray a small amount onto a clean microfiber cloth and gently wipe clean. Top Shipping delays due to high demand. Limited redeem!! This is applicable to Secretlab 2020 and 2018 Series chairs still under warranty. For the best results, apply a high quality leather conditioner often, or at least once every three months to keep the leather fresh and supple. Posted by 6 months ago. We'll contact you once your submission has been processed. Your chair is covered by both our Peel Protection Guarantee and warranty program from the day you receive it. Can I choose a different model/colorway/upholstery for the replacement parts? Secretlab allows you to choose your upholstery from 2-3 materials: Prime PU Leather – it’s the cheapest material here, it looks quite elegant, it is water resistant and very easy to … From $379 $460 Available in 4 variants. Recommended Size. The real leather of the Secretlab NAPA series requires extra care, as natural leather isn’t water-resistant due to its breathability. Unlike PRIME™ PU Leather, suede is not water-resistant, so avoid contact with water as much as possible. However, your chair is still covered under our standard warranty terms, which you can read more about. I do not have any issues with my chair. Our support specialists are here to help. Upholstery. 180-208cm. 175-200cm. 2020. 2 Choose your Color. Choose your Upholstery. Warranty. Available Upholstery 1. Press question mark to learn the rest of the keyboard shortcuts. The replacement backrest and seat base are covered by a 2-year Peel Protection Guarantee and a 14-day accessories warranty. The title won’t do this chair justice. Secretlab OMEGA 2020 Series. Do not sit at the front edge of the chair. Archived. You are currently viewing Secretlab Warranty. The gold standard of gaming chairs. To clean loose particles and dirt, use a dry microfiber cloth to wipe against the grain of the suede. Close. S-M L XL. If you encounter any issues with these parts, please feel free to contact us. Available in 35 variants. This is now going to cost me £40 to return to them to get my money back. In the meantime, our operations team is doing all they can to expedite the process. 3-Year Warranty, extendable up to 5 years . <130kg. To give you greater comfort, support, reliability and personalization, the new 2020 Series features multiple improvements that will exceed the expectations of even the most discerning. The armrests on all Secretlab 2020 Series chairs feature a 2020 Series metal badge at the bottom and metal buttons. They have undergone tests according to established industry standards as well as customized tests so you can sit with absolute peace of mind. Available in 4 variants. It fares quite well when it comes to materials and upholstery as well, but we’d be lying if we said that there’s nothing that can be improved about them. Do I need to register to be covered by the Peel Protection Guarantee? How do I make payment for the replacement parts? You can find out if your chair is eligible in the table above. Stealth. Will my replacement backrest and/or seat base be upholstered in PRIME™ 2.0 PU leather? View Product. PRIME™ 2.0 PU Leather. The armrests on the Secretlab 2018 Series chairs have smooth, contoured edges and are stamped with the Secretlab logo at the front. Secretlab TITAN XL 2020 Series. This is the same leather used by luxury automobiles and boutique bags, and it is both very breathable and durable. Trade in your old Secretlab chair to offset the cost of your new Secretlab chair. The Replacement Program is only applicable to chairs that are experiencing peeling. The Secretlab Titan is our top-rated Pro esports chair. $40 OFF both NeueChair™ Silver and Obsidian models. You may upload your images to Google Drive or Dropbox - please ensure they are not made private. Avoid using a hairdryer near itExposure to high heat (such as from hairdryers will compromise the PU leather's top coating, affecting its durability and shine or colour. Should you encounter any issues with them, please contact our support team via our. That’s not all. We use automatic data collection tools to analyse our traffic and improve your user experience. Assembly Guide View Guide. Product Features. Follow the usage instructionsImproper use can damage your chair, or worse, cause injuries. From the hydraulics to the upholstery, our parts and products have undergone tests according to established industry standards, so that you can sit with peace of mind. Do not push the chair around when a person is sitting in it. RECOMMENDED SIZE. Depending on your chair model and whether or not it is still under warranty, we will provide these replacement parts for free or at a heavily subsidized cost. SoftWeave® Fabric. While Secretlab chairs can be cared for with just a damp cloth in most cases, it is recommended that you use the specialized upholstery cleaners on our Accessories Store. However, once the replacement parts arrive, the replacement can be completed within a single servicing appointment and will take approximately 15 - 20 minutes. Like the Omega, it comes in 26 style variants, including four fabric models.